Answer courteously inbound calls, emails and respond to customer inquiries in a good manner. Provide personalized customer service by responding to the needs of the customers. Weekly follow up with engineers for pending tickets and workload.

Ensure feedback from the customer to further improve the customer services. Prepare and update customer databases with the status of each customer. Coordinate with the dispatch team to send products or provide services on time to customers.

Answer courteously inbound calls, emails and respond to customer inquiries in a good manner. Provide personalized customer service by responding to the needs of the customers. Weekly follow up with engineers for pending tickets and workload.